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DESCRIPTION
The Senior Collection representative under general supervision, is responsible for the collection of past due of key accounts and makes some decisions within established guidelines. The senior collection representative will be responsible for contacting customers to ensure prompt payment of invoices; reconciling accounts receivable portfolio; generating and reporting monthly revenue amounts; and maintaining customer accounts. Act as a mentor and coach to the collection representative and act as the first point of contact for any billing disputes and escalate when necessary for assigned accounts.
MAIN RESPONSIBILITIES
- Establish customer relations related to collections (e.g. customers AP contacts, Sales teams, colleagues...)
- Manage a portfolio of key accounts constituing approximately 50% of capacity
- Handle all incoming queries for assigned accounts
- Assist customers with invoice queries and issues
- Liaise between Customer, Sales, etc. to resolve issues
- Contact customers to obtain payment commitments
- Update collection system with pertinent information
- Ensure that their portfolio is reconciled in a timely manner
- Ability to coach and mentor their team members
- Ensure department goals are met (e.g. over 60 days balances, DSO,....)
- Prepare, review and distribute periodic reporting
QUALIFICATIONS
- Post graduate degree in relevant study
- Minimum 5 years of experience in a similar position
- Excellent knowledge of MS Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills in English and French
- Excellent analytical skills
- Excellent attention to detail
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent negotiating skills
- Ability to work in a team environment
- Able to multi task
- Prior working experience in a Shared Service environment would be an asset
- Experience with Microsoft Dynamics AX software would be an asset
All candidates will be treated in a confidential and equal manner with no discrimination in respect with the rights of each individual.
Interested candidates can apply online at URL:
http://www.creditplacement.com/jobsite/candidate.php, complete the information and download their resume in Word or pdf format. Please contact our office for additional requests.
CREDIT PLACEMENT RESOURCES
Tel. 1.800.208.2189 / 514.840.8125, # 225
Fax 1.800.831.8155 / 514.840.9006
E-mail: cv@creditplacement.com
>>> Web site of Credit Placement Resources
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