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GENERAL ACCOUNTABILITY
The Credit & Collections Manager is responsible for coordinating the work activities of the Credit Representatives and overseeing the collection and investigation of delinquent accounts. The incumbent is responsible for ensuring diligent collection of accounts to reduce the risk of bad debts and maintain the corporate target results. The Credit & Collections Manager is also responsible for initiating contacts with customers and branch staff to review accounts and maintain close, harmonious relationships while ensuring bad debts are controlled within limits the company policy.
SUMMARY
The Credit & Collection Manager is responsible for managing all credit and collection activities in accordance with the established policies and practices. Ensures achieved results in minimizing bad debts; maximizing sales, sound receivable, and their prompt conversation to cash.
SUPERVISORY RESPONSIBILITY
The Credit & Collections Manager has direct supervisory responsibility for the Credit Representatives. He/She is responsible for offering assistance and resolving credit and collection concerns with the branches, coworkers and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
| 1. |
Duties |
| 1.1 |
- Assigns work responsibility for investigating and verifying the financial status and reputation of customers. Prepares documentation to substantiate findings and offers recommendations to resolve credit concerns.
- Offers guidance and support to staff and ensures targets results are achieved. Reviews the results of the Credit Representatives and recommends action deemed necessary. Reviews status of collections to ensure accounts receivable are in reasonably sound condition.
- Trains staff, interprets policies and gives instruction to ensure procedures are followed. Defines the limits on credit matters within designed area of responsibility.
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| 1.2 |
- Handles all credits beyond the authority of the Credit Representatives which require individual attention such as marginal accounts, problem accounts special credit arrangements and any deviations from company’s normal credit policy.
- Handles non-routine credit inquiries and correspondence. Checks monthly balances of customers for those exceeding safe limits and takes appropriate steps to prevent past due accounts.
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| 1.3 |
- Receives branch inquiries regarding potential accounts, legal aspects and credit policies concerns. Offers recommendations for reinstatement of accounts and changes to the credit limit to foster better customer relationships.
- Resolves customer inquiries that have been passed on from the credit representatives regarding complaints, claims resolution and disputes. Resolves account reconciliation’s that require technical expertise.
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| 2. |
Human resources |
| 2.1 |
- Maintains a good working relationship with the branches, co-workers, and customers.
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| 2.2 |
- Provides direction and coaching on credit concerns to the branches and co-workers.
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| 3. |
Asset management |
| 3.1 |
- Not responsible for any asset management. Ensures proper application of company policies and procedures and ensures safeguarding of all fixed asssets within the department.
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| 3.2 |
- Initiates contacts and maintains close, harmonious relationships with customers. Follows standard operationg procedures with other outside contacts concerned primarily with obtaining and furnishing credit information.
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| 4. |
Budget & financial control |
| 4.1 |
- Not responsible for operating expenses and budgetary levels.
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| 4.2 |
- Ensures all accounts orders follow the preset procedures and policies on lending status of customers.
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QUALIFICATION REQUIREMENTS
EDUCATION / EXPERIENCE
Community College diploma of F.C.I. plus a minimum of five (5) years Credit experience or the equivalent combination of education and experience.
COMMUNCIATON / COMPREHENSION SKILLS
Ability to read and interpret relevant documents such as financial statements, weekly customer account reports, contracts, various policies and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively with customers, co-workers, various branches and internal department.
STRATEGIC COMPETENCES
Business Acumen
Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Composure
Is cool under pressure; does not become cynical, moody, or hostile when times are tough, is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Decision Quality
Makes good decisions (without considering how much time it takes based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Negotiating
Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Perseverance
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance of setbacks.
Sizing Up People
Is a good judge of talent; after real exposure, can clearly articulate the strenght and limitations of people inside or outside the organization; can accurately project what various people are likely to do across a variety of situations.
MEASUREMENTS
The Credit & Collections Manager is evaluated coordinating the work activities of the Credit Representatives and overseeing the collection and investigation of delinquent accounts. The incumbent is also evaluated on ensuring delinquent collection of accounts to reduce the risk of bad debts and maintain the corporate target results. The Credit & Collections Manager is also measured on initiating contacts with customers and branch staff to review accounts and maintain close, harmonious relationships while ensuring bad debts are controlled within the company policy.
All candidates will be treated in a confidential and equal manner with no discrimination in respect with the rights of each individual.
Interested candidates can apply online at URL: http://www.placementressources.ca/jobsite/candidate.php, complete the information and download their resume in Word or pdf format. Please contact our office for additional requests.
CREDIT PLACEMENT RESOURCES
Tel. 1.800.208.2189 / 514.840.8125, # 225
Fax 1.800.831.8155 / 514.840.9006
E-mail: cv@placementressources.ca
www.placementressources.ca
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